1. Introduction
Welcome to Invate Digital (“Invate Digital,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, https://invatedigital.com/, and in connection with our digital services.
This Privacy Policy explains what information we may collect, how we use and protect it, when we may share it, and what choices and rights you may have regarding your personal information.
By using our website or communicating with us, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website and services.
Personal Information
When you contact us, request a quotation, or engage our services, we may collect:
- Your name and business name.
- Email address and telephone number.
- Business address or billing information, where required.
- Details about your project, requirements, and preferred services.
- Information you provide through contact forms, emails, or other communications.
Project and Client Information
If you become our client, we may collect project briefs, design references, website content, business information, files, feedback, account details necessary for project delivery, and other materials you voluntarily provide.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and approximate usage information.
This information may be collected through server logs, cookies, analytics tools, and similar technologies, where applicable.
Payment Information
If you purchase our services, payment-related information may be processed to complete the transaction and maintain financial records. Where third-party payment providers are used, payment information may be collected and processed directly by those providers.
We do not intentionally collect or store complete payment card details unless a specific, secure payment arrangement requires it.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and provide quotations.
- Communicate about projects, services, deadlines, and revisions.
- Deliver website development, software development, branding, digital marketing, and content-related services.
- Process payments, invoices, and refunds where applicable.
- Improve our website, services, customer experience, and internal processes.
- Maintain website security, prevent fraud, and investigate misuse.
- Send service updates and administrative communications.
- Send promotional communications where permitted by law and, where required, with your consent.
- Meet applicable legal, accounting, tax, and regulatory obligations.
We will use personal information only for purposes that are appropriate and permitted under applicable law.
4. Legal Basis for Processing
Where applicable data protection laws require a legal basis, we may process personal information based on your consent, the performance of a contract, our legitimate business interests, compliance with legal obligations, or another lawful basis available under applicable law.
Where we rely on consent, you may withdraw it, subject to applicable legal requirements and the consequences of doing so.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve performance.
Third-party services, such as analytics or advertising providers, may also use cookies or similar technologies if those services are implemented on our website.
You can manage cookies through your browser settings. Where required, we will request consent before using non-essential cookies or similar technologies.
Disabling certain cookies may affect some website features.
6. How We Share Information
We do not sell your personal information to third parties.
We may share relevant information with:
- Service providers: Hosting companies, email providers, payment processors, analytics providers, and other vendors who help operate our business.
- Project partners and contractors: Where necessary to provide an agreed service, subject to appropriate confidentiality and data-handling arrangements.
- Professional advisers: Such as accountants, lawyers, or other advisers where reasonably necessary.
- Authorities: Where disclosure is required by law, a valid legal process, or necessary to protect our legal rights and security.
- Business successors: In connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal requirements.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
7. International Data Transfers
Invate Digital may work with clients and service providers in different countries. As a result, personal information may be processed or stored outside the country where it was collected.
Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate safeguards.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including delivering services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.
The retention period depends on the type of information, the nature of our relationship with you, and any applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law and legitimate recordkeeping requirements.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we aim to handle personal information responsibly and reduce foreseeable risks.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of, or object to, certain processing.
- Request a copy of information in a portable format, where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Lodge a complaint with a relevant data protection authority.
To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.
We will respond to valid requests within the timeframe required by applicable law. Some rights are subject to legal exceptions and limitations.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. These third parties operate independently and may have their own privacy policies.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and professional services are intended for a general business audience and are not knowingly directed at children where parental consent or other special protections are required.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website practices, technology, or legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Invate Digital
Email: info@invatedigital.com
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, USA
Website: https://invatedigital.com/